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43-4171.00 - Receptionists and Information Clerks


Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.


Key Facts
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Bright Outlook
1
Career Details
Green Job
Career Details
Current Employment
1,028,600
Estimate
Forecasted Employment
1,126,300
Estimate
Change in Employment
+97,800
Estimate
Change in Employment %
+9.5%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Supplemental
  • Keep a current record of staff members' whereabouts and availability.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Clerical
  • 84%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Customer and Personal Service
  • 82%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 78%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Computers and Electronics
  • 67%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Administration and Management
  • 54%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Public Safety and Security
  • 52%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Telecommunications
  • 52%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 Communications and Media
  • 50%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Computer data input devices
  • Credit card processing machines
  • Data input scanners
  • Scanners
 Computers
  • Desktop computers
  • Personal computers
 Typing machines and accessories
  • Dictation equipment
  • Electric typewriters
 Office furniture
  • Filing Cabinets
 Calculating machines and accessories
  • Handheld calculators
 Duplicating machines
  • Laser facsimile machines
  • Photocopying equipment
 Call management systems or accessories
  • Multi-line switchboards
  • Switchboards
 Personal communication devices
  • Multi-line telephone systems
 Mail machines
  • Postage machines
 Audio presentation and composing equipment and hardware and controllers
  • Public address PA systems
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Content authoring and editing software
  • 3M Post-it App
  • Appointment scheduling software
  • Desktop publishing software
  • Electronic calendar management software
  • Google DocsHOT
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft Publisher
  • Microsoft WordHOT
 Data management and query software
  • Alpha Software Alpha Five
  • Automated information system software
  • Blackbaud The Raiser's Edge
  • Claim processing system software
  • Customer relationship management CRM software
  • Data entry softwareHOT
  • Database software
  • FileMaker Pro
  • IBM Check Processing Control System CPSC
  • Microsoft DynamicsHOT
  • St. Paul Travelers e-CARMA
 Finance accounting and enterprise resource planning ERP software
  • Billing software
  • Bookkeeping software
  • HMS
  • Intuit QuickBooksHOT
 Business function specific software
  • Corel WordPerfect
  • Google DriveHOT
  • Microsoft OfficeHOT
 Industry specific software
  • Electronic health record EHR software
  • GE Healthcare Centricity EMR
  • Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
  • McKesson Lytec
  • Medical condition coding softwareHOT
  • Medical procedure coding software
 Information exchange software
  • Email software
  • IBM NotesHOT
  • Intrado SchoolMessenger
  • Microsoft Office SharePoint Server MOSS
  • Microsoft OutlookHOT
 Content management software
  • Filing system software
 Operating environment software
  • Microsoft WindowsHOT
 Network applications software
  • Web browser software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Product/Equipment
  • IBM Certified Support Associate - Tivoli Support Provider Tools and Processes
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Online Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Eastern Shore Community College
 Programs