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23-1022.00 - Arbitrators, Mediators, and Conciliators


Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
8,400
Estimate
Forecasted Employment
9,200
Estimate
Change in Employment
800.0
Estimate
Change in Employment %
+9.2%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Set up appointments for parties to meet for mediation.
  • Prepare settlement agreements for disputants to sign.
  • Prepare written opinions or decisions regarding cases.
  • Rule on exceptions, motions, or admissibility of evidence.
  • Research laws, regulations, policies, or precedent decisions to prepare for hearings.
  • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
  • Issue subpoenas or administer oaths to prepare for formal hearings.
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conduct hearings to obtain information or evidence relative to disposition of claims.
Supplemental
  • Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
  • Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Recommend acceptance or rejection of compromise settlement offers.
  • Participate in court proceedings.
  • Authorize payment of valid claims.
  • Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
  • Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
  • Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 English Language
  • 91%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Law and Government
  • 83%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Personnel and Human Resources
  • 73%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Psychology
  • 69%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Administration and Management
  • 57%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Education and Training
  • 54%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Clerical
  • 53%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Economics and Accounting
  • 50%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Computer data input devices
  • Computer data input scanners
 Computers
  • Desktop computers
  • Notebook computers
  • Personal computers
 Duplicating machines
  • Laser facsimile machines
  • Photocopying equipment
 Personal communication devices
  • Multi-line telephone systems
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Finance accounting and enterprise resource planning ERP software
  • Enterprise resource planning ERP softwareHOT
  • Oracle PeopleSoftHOT
  • SAPHOT
 Data management and query software
  • Microsoft AccessHOT
  • Salesforce softwareHOT
 Content authoring and editing software
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft WordHOT
  • Scheduling software
  • Word processing software
 Business function specific software
  • Microsoft OfficeHOT
  • Microsoft SharePointHOT
 Information exchange software
  • Microsoft OutlookHOT
 Network applications software
  • Web browser software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Online Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Northern Virginia Community College
 Programs